希爾頓大熊湖Home2套房 (Home2 Suites by Hilton Big Bear Lake)

Really nice and clean new hotel. The kids loved it and its convenient to have a breakfast bar. Waffles, eggs, bread, good coffee machine, classic hotel buffet.  The jacuzzi and pool is nice and the smores at night are a fun touch!  Safe parking right at the summit intersection, 5 min with car to the bear parking lot.

# Hilton Honors Home2 Suites Big Bear - Disappointing Experience We booked a two-night stay for six guests, including free breakfast for all, through 訂房網站.com. However, our experience was marred by unexpected breakfast charges, subpar breakfast quality and unprofessional management. # The Issue Home2 Suites claimed our room included two breakfast coupons, with two additional coupons covered by the paid parking fee. Despite confirming six coupons, they charged us extra. The manager insisted we pay or forgo the coupons, unfairly accusing us of exploiting their policy. # Unimpressive Breakfast The breakfast buffet offered only pre-packaged foods, lacking freshness and variety. # Unprofessional Management The manager's confrontational approach and unwarranted accusations left a poor impression, especially after our 15-hour travel. # Resolution Upon checkout, the general manager reversed the charges after reviewing our 訂房網站.com booking voucher but failed to apologize for the mistake and accusations. # Conclusion Subpar breakfast and unprofessional management overshadowed our stay.

Hotel bem aconchegante, equipe atenciosa, porém quarto barulhento e chuveiro não quente o suficiente! Tirando isso quarto grande e espaçoso, hotel novinho, chocolate quente dia inteiro a vontade!